Privacy Policy

We collect information that helps us provide and improve our services. This includes:

Information you provide

• Contact details — name, phone number, email, pin code.
• Booking and enquiry details — preferred clinic, treatment interest, message content.
• Career or collaboration submissions — resume, role of interest, brand or clinic affiliation.
• Health-related information shared during consultation (collected only with your consent and stored under our clinical record-keeping standards).

Information collected automatically

• Device and browser information (type, version, OS, screen size).
• Usage data — pages visited, time on page, referring URL, approximate location derived from IP.
• Cookies and similar technologies (see our Cookie Policy).

We use your information to:

• Respond to enquiries and confirm appointments.
• Provide, personalise, and improve our services.
• Communicate operational updates such as appointment reminders.
• Send marketing communications about treatments, offers, or membership programmes — only if you opt in. You can opt out at any time.
• Comply with applicable legal, tax, and regulatory obligations.
• Maintain the security of our website, prevent fraud, and enforce our terms.

We do not sell your personal information. We share it only in limited circumstances:

• With our team — clinicians, therapists, and support staff who need it to deliver your care.
• With service providers — payment processors, hosting, analytics, email/SMS delivery, and CRM platforms acting on our instructions and bound by confidentiality.
• With regulators or law enforcement when required by law.
• In connection with a business transfer — for example a merger or acquisition, with appropriate safeguards.

We use cookies and similar technologies to remember your preferences and to understand how the site is used. You can control cookies through your browser settings. For details, see our Cookie Policy.

We keep personal information only as long as it’s needed for the purposes described in this policy or as required by law. Clinical records are retained per applicable medical record-keeping standards.

We use reasonable technical and organisational safeguards — encryption in transit, access controls, and audited record-keeping — to protect your information. No method of transmission or storage is 100% secure, but we work hard to protect what you share with us.

You may, subject to applicable law, ask us to:

• Confirm what personal information we hold about you.
• Provide a copy of your information.
• Correct inaccurate or incomplete information.
• Delete your information, where we are not required to retain it.
• Withdraw consent for marketing communications.

To exercise any of these rights, please visit our contact page.

Our website is not directed to children under 13. We do not knowingly collect personal information from children. Treatments involving minors are administered only in the presence of, and with documented consent from, a parent or legal guardian.

Our website may link to third-party sites such as social networks. We’re not responsible for their privacy practices. Please review their policies before sharing information with them.

We may update this policy from time to time. The “last updated” date at the top of the page reflects the most recent change. Material changes will be highlighted on our website.

For questions about this policy or our privacy practices, please visit our contact page.